Skip to content
Early access: SafeHand is choosing its first design partners. Apply
SafeHand
Contact sales БГ Book a demo

Customer conversations,
in safe hands.

SafeHand deploys AI agents that handle customer calls, chats and emails, and the back-office work behind them — in your customers’ language, on infrastructure you choose.

Built to connect with the systems you already run

Salesforce
SAP
Dynamics 365
Zendesk
ServiceNow
Genesys
Twilio
Telnyx
Infobip
HubSpot
Freshdesk
Oracle

Examples. Our engineers build the connections your first journey needs.

Built for the conversations that carry the most weight.

Regulated, multilingual and high-volume — the work where a wrong answer costs more than a late one.

All industries
Residential towers above a city at sunset Payment reminders and promises to pay, within your rules. Lending & collections Clinician talking with a patient in a bright treatment room Appointments moved at 2 a.m., in their language. Healthcare A financial-district tower at dusk Lost cards blocked and replaced in one conversation. Banking & insurance Mobile network masts on a forested hill at dusk Roaming and billing resolved on first contact. Telecommunications Power lines across fields at sunset Meter readings and outage reports at peak volume. Utilities & energy

We bring together an AI agent platform, forward-deployed engineers and outcome-based pricing, so AI runs your customer operations — not another pilot.

SafeHand Platform

One platform for every customer conversation

Build agents from your own procedures, run them on the channels your customers use and govern every decision — hosted by us or inside your own cloud.

Explore the platform

Sovereign by design.

Choose where SafeHand runs: our managed cloud first, your private cloud on request, and on-premises as a planned option. Your customers’ data stays in the region you agree with us.

Security and deployment

SafeHand Cloud

Hosted and operated by SafeHand, starting in EU regions. The fastest way to go live.

Best for a fast start

Your private cloud

Deployed in your AWS, Google Cloud or Azure account, under your own security controls.

On request · best for regulated enterprises

On-premises

Runs in your own data centre, with self-hosted open-weight models.

Planned · best for banks, public sector and healthcare
GDPR as standard No training without your agreement Agents disclose they are AI Encrypted everywhere Human approval Full audit trail

Software that ships with the people who make it work.

Most AI projects stall between pilot and production. We stay until the agent performs.

Two colleagues mapping a workflow on a wall of sticky notes

Engineers inside your team

Forward-deployed engineers map your workflows, build the agent with your people and stay until it performs in production.

How we deploy

Pay for outcomes, not seats

A platform fee plus a fixed price per resolved conversation, completed booking or processed item, agreed before we start. Cases handed to your team don’t count as outcomes.

How pricing works

Founded by an engineer who has shipped AI in production.

Enterprises want AI that speaks their customers’ languages, respects their regulators and keeps their data where it belongs. That is what we build.

SafeHand was founded by Diyan Bogdanov, who previously built and led the AI engineering teams at Payhawk.

Two hands clasped together

Put your customer conversations in safe hands.

Bring one customer journey. In 30 minutes we’ll show you how a SafeHand agent would handle it, and what it would cost per outcome.